Frequently Asked Questions

Orders are typically shipped out same/next day unless there is some sort of holiday. Please allow 2-3 days for shipping. +1 day if ordered on a weekend.

Lost Packages: A package is potentially lost if it hasn't arrived 2-3 days after the expected delivery date and tracking updates have stopped and no current tracking updates are showing. Please file a claim with the carrier first through the carrier claims department. If you're unable, we will file it for you once the window has passed and no new tracking updates appear. Approved claims will be reimbursed. We do not reship lost orders.

Stolen Packages: If tracking shows delivered but you didn't receive or can't locate your order, we'll help investigate. If verified as stolen, please file a claim with the carrier. If you are unable, we will file it for you. Approved claims will be reimbursed. We do not reship stolen orders.

Delayed Packages: Late or delayed deliveries (typically arriving within 2-3 days after the estimated date) with continued current tracking updates do not qualify for refunds or claims. If the tracking shows a damage alert, please follow our Order Claims Process.

It is our policy that you provide an uncut "unboxing video" within 48hrs of your package being delivered to submit an order claim to Customer Service. No pictures will be accepted. Here are the guidelines:

Once your video has been submitted to Customer Service to be reviewed, please allow 24hrs to complete the Order Claim Process. You will be required to return any crushed or broken tabs back and we must verify the return before we issue any reimbursement. Due to known scammers this is the only way to avoid fraudulent claims and verify legitimate ones.

To properly weigh a gram of powder using a digital or analytical scale, follow this precise method. Note: Reusing an empty jar, (even one that previously held the same type of powder) will not be considered. You must scoop the powder out of the sealed jar it came in. A video submission of this process is required and must start with a completely sealed gram of powder.(The safety sticker needs to be intact and shown in the video.)

STEP BY STEP PROCESS TO WEIGH POWDER

*Please contact Customer Service with any other questions regarding this process.

This product is not available for shipment outside of the United States. We cannot ship to U.S. Territories or military bases as it requires a "Harmony code" which we do not have.

This product is not available for shipment to the following states:

Or the following counties/cities:

We do not recommend ingesting this substance and therefore cannot provide dosage instructions. That said, online sources suggest the dosage for 7oh varies depending on individual factors like weight, metabolism, and personal tolerance.

Biology is complex. What works well for one person might be unhealthy or ineffective for another. A general rule that applies to many things: start small and increase gradually. Always wait at least 1–2 hours before assessing how a dose affects you and deciding to take more. You can always easily do more, much harder to do less..

We cannot legally offer more specific guidance. Consult a healthcare professional if you're unsure. Communities like Reddit and Discord have shared experiences — but please use discretion, as not all advice is reliable.

Yes our products are lab tested more than once to ensure purity as well as alkaloid levels We are so confident in this that we will send you the same report we get from the lab via email. Just email us at support@terramystic.shop and let us know which product you are curious about!

Filing a false chargeback such as claiming an order was defective or undelivered when that isn't true is fraud. Here's what could happen:

Make no mistake: this is theft. We treat it like someone stealing from your home.

We ship orders as quickly as possible, but once a carrier receives your package, delays due to weather or technical issues are beyond our control. Late delivery is not grounds for a chargeback.

*We will dispute false claims and permanently ban any individual who attempts to defraud us. Your IP will be banned from the site and you will be banned from all socials!